Privacy Policy
Elevana Foundation is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
1. Introduction
Elevana Foundation collects, uses, stores, and discloses personal information so we can provide support services, respond to enquiries, manage student placements, and meet legal obligations.
2. What information we collect
- Name, phone number, and email address
- Date of birth and demographic information where relevant
- Information related to services requested such as counselling, NDIS support, or case management
- Student placement details such as university, course, and placement requirements
- Any other information you voluntarily provide
3. How we collect information
- Website forms and enquiries
- Booking forms
- Emails, phone calls, and direct communication
- Student placement applications
4. Why we collect information
- Provide services
- Respond to enquiries
- Manage student placements and supervision
- Improve services
- Meet legal and compliance obligations
5. Disclosure of information
We may disclose information to service providers or professionals involved in your care with your consent, where required by law, or to universities and placement partners for student placements. We do not sell or trade personal information.
6. Data security
We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.
7. Access and correction
You may request access to your personal information or ask for corrections by contacting us.
8. Cookies and website data
Our website may use cookies to improve user experience and analyse website traffic.
9. Contact us
For privacy-related enquiries, email info@elevanafoundation.com.au.
Terms & Conditions
By accessing or using our website and services, you agree to these Terms & Conditions.
1. Services
Elevana Foundation provides free community support programs, professional services such as tele counselling and NDIS support, and student placement opportunities.
2. Use of services
- Provide accurate and complete information
- Use our services respectfully
- Do not misuse or disrupt our services
3. Appointments and bookings
Appointments should be booked in advance. We may reschedule or cancel appointments if required, and clients are encouraged to provide notice for cancellations.
4. Tele counselling disclaimer
Tele counselling is delivered online and may be affected by technical issues, internet connectivity limitations, or privacy conditions in the client environment.
5. Limitation of liability
To the extent permitted by law, Elevana Foundation is not liable for indirect or consequential loss, service interruptions, or decisions made based on information provided during services.
6. Student placements
Placement opportunities are subject to availability. Students must comply with professional and ethical standards, and Elevana Foundation may discontinue placements if requirements are not met.
7. Intellectual property
All website content, materials, and branding remain the property of Elevana Foundation and must not be reproduced without permission.
8. Changes to terms
We may update these Terms & Conditions at any time. Updates will be published on our website.
9. Governing law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Cultural Safety Statement
Elevana Foundation is committed to creating a culturally safe, respectful, and inclusive environment for all individuals, with a deep respect for Aboriginal and Torres Strait Islander peoples.
We recognise the enduring connection of First Nations peoples to land, waters, culture, and community, and acknowledge the historical and ongoing impacts of colonisation. We acknowledge that sovereignty was never ceded.
Our commitment
- Cultural respect
- Culturally safe practice
- Ongoing learning and reflection
- Equity and advocacy
- Community engagement
Our practice approach
- Applying person-centred and trauma-informed approaches
- Respecting individual cultural identities and lived experiences
- Supporting self-determination and choice
- Practising with humility, openness, and accountability
Our responsibility
Cultural safety is not a one-time action. It is an ongoing commitment to improve our practices so they remain inclusive, respectful, and aligned with the needs of the communities we serve.
Cultural Safety Policy
This policy outlines our approach to embedding cultural safety across all services, interactions, and organisational practices.
Purpose and scope
This policy applies to all staff, contractors, volunteers, students on placement, and all services delivered by Elevana Foundation.
Policy statement
We acknowledge the Traditional Custodians of the lands across Australia, particularly within New South Wales, and pay respect to Elders past and present. We recognise the continuing connection of Aboriginal and Torres Strait Islander peoples to land, waters, culture, and community.
Principles
- Respect
- Self-determination
- Equity
- Cultural learning
- Collaboration
Definitions
Cultural safety means an environment where individuals feel safe, respected, and free from racism or discrimination, and where cultural identity is recognised and valued.
Practice guidelines
- Provide person-centred and culturally responsive services
- Respect cultural identity, beliefs, and values
- Promote safe and inclusive environments
- Support informed choice and self-determination
- Apply trauma-informed approaches
- Use respectful and inclusive communication
Training and development
We commit to cultural awareness and safety training, reflective practice, and continuous professional development.
Community engagement
We build respectful relationships with Aboriginal and Torres Strait Islander communities, engage with relevant organisations and stakeholders, and seek feedback to improve service delivery.
Complaints & Feedback Policy
We value feedback and recognise complaints as an opportunity to improve our services.
Our commitment
- Provide a safe and accessible way to raise concerns
- Handle complaints fairly, respectfully, and confidentially
- Respond in a timely manner
- Ensure no person is disadvantaged for making a complaint
How to make a complaint
Complaints can be made by email, phone, or through the website contact form.
Complaint process
- Acknowledgement within 2 to 5 business days
- Review and investigation of the concern
- Outcome communicated within a reasonable timeframe
- Further action taken if required
Confidentiality and improvement
Complaints are handled confidentially and respectfully. Feedback is used to improve services and practice.
Confidentiality Policy
This policy ensures that personal and sensitive information is handled with strict confidentiality and in accordance with ethical and legal requirements.
Scope
This policy applies to staff, contractors, students on placement, and relevant stakeholders.
Confidential information includes
- Personal details such as name and contact information
- Case notes and service records
- Counselling information
- Student placement details
Use and disclosure
Information is used only for providing services, supervision and professional purposes, and legal or compliance requirements. Disclosure occurs only with consent, where required by law, or where there is a risk of harm.
Responsibilities
- Maintain confidentiality at all times
- Store information securely
- Do not disclose information without proper authority
Code of Conduct
This code outlines the expected standards of behaviour for all individuals associated with Elevana Foundation.
Expected behaviour
- Act with integrity
- Treat all individuals with dignity, respect, and cultural sensitivity
- Maintain professional boundaries
- Uphold confidentiality
- Promote a safe, inclusive, and supportive environment
Unacceptable behaviour
- Discrimination or harassment
- Breach of confidentiality
- Unprofessional conduct
- Any form of abuse or misconduct
Breach of code
Breaches may result in warnings, removal from services or placement, or further disciplinary action.
Student Placement Policy
This policy provides a structured framework for student placements that supports learning, professional development, and ethical practice.
Our commitment to students
- Provide a supportive learning environment
- Facilitate application of theory into practice
- Promote person-centred and ethical practice
- Support students in achieving their learning goals
Learning objectives
- Apply theoretical frameworks in real-world settings
- Develop communication and engagement skills
- Practice person-centred approaches
- Engage in reflective practice
Supervision and assessment
Students receive regular supervision, guidance, feedback, and support in professional development. They also participate in evaluation processes and work toward achieving placement goals.
Student responsibilities
- Act professionally and ethically
- Maintain confidentiality
- Attend placement as agreed
- Engage actively in learning
Placement conditions
Elevana Foundation reserves the right to modify placement arrangements or discontinue placement if standards are not met.
